FAQs

If I notice any mistake once I sent my project, can you correct it?

Can I use other ways of payment?

Is the payment by credit card safe?

What happens, if I cannot download or open the program?

What happens if I don´t receive the e-mail confirming that my order was received?

Will the Hofmann Software run on MAC?

How do I place a photo as double page?

How much time does the installation take?

How I can make an order?

Can I order more than one album in one order?

How long does it take to send the project file by Internet? 

What must I do when the program indicates that the quality of the photo is not sufficient for the selected printing size?

If I notice any mistake once I sent my project, can you correct it?

Once the order has been received, we can´t change anything. The different text, images and background layers are merged into only one layer, which can´t be edited. On the other hand, any data manipulation could cause further editing, printing or shipping errors that should be avoided. The program already warns of this, when you start the order process. It is necessary to check carefully before you send the order.

Can I use other ways of payment?

It´s only possible to pay by Visa or Mastercard, which can be of any banking organization. Otherwise the program can´t send the file.
The payment by credit card allows an automatic ordering and payment process, which avoids paperwork and costs. This enables us to offer lower prices and to start the production immediately once we receive the file.

Is the payment by credit card safe?

The payment is made by means of a safe and coded connection with the bank La Caixa, one of the main European banks. This is the reason why nobody, not even ourselves, can see any data. Only after the payment has been made, the bank informs us if everything is correct.
As the payment is done using a special, secure platform of La Caixa, it is certainly less risky than paying by credit card at a shop or at a restaurant.

What happens, if the connection is cut or the PC hangs while the album is being sent?

The program is prepared for this eventuality, just close the program or turn off the PC. Later open the program again and a window will pop up immediately asking you, if you want to continue sending the pending order. Accept and it will do from the same point at which it was interrupted.

What happens, if I cannot download or open the program?

This can occur due to older versions of Internet Explorer or Service Packs on your system. Our software needs Microsoft´s  2.0 .Net Framework to run. If it is not on your system, it is downloaded automatically, but it´s possible that an error connecting to Microsoft downloads happens.

To solve the problem, do the following:

1. Download and install the 2.0 .Net Framework by clicking this link or by copying and pasting it into your browser:
http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=0856eacb-4362-4b0d-8edd-aab15c5e04f5

2. Once the program has been downloaded and installed, re-download and install the Hofmann software.

If this fails to resolve the problem, please copy the error message and send it as an attachment to albumdigital@hofmann.es. We will try to give you a solution quickly.

What happens if I don´t receive the e-mail confirming that my order was received?

Our e-mails confirming that "the order has been well received" or that "the order has been sent" are sent automatically by machines.
Therefore some spam filters consider them as spam mail and sent them to a spam folder, delete them or simply block them.
In the case you do not receive the e-mail confirmation within 4 hours upon your file sending, kindly check the order status at www.hofmann.es  Digital/My orders. Simply indicate your e-mail address and your Order No. and you will be able to see your current order status. "In process" status means that your file was well received.

Will the Hofmann Software run on MAC?

No, sorry, it will only run on Windows based PC´s.

How do I place a photo as double page?

Do it by dragging the photo from the photo gallery and dropping it between two image boxes. This is also the way to use one of your photos as a background. Then you can drag & drop any layout on the double page and insert photos adequately into some image boxes.

How much time does the installation take? 

The installation itself is very fast: about 1 minute. What takes most is the downloading of the program from the internet, which will vary based on if your connection is broadband or modem.

How I can make an order?

Once you finish the project, click on the "Order" icon and the system will guide you until the end. Then the file sending to our servers will start via the internet.

Can I order more than one album in one order?

Yes, of course, but always of the same project.

How long does it take to send the project file by Internet? 

It depends on the number and sizes of the photos and type of connection. It can last with broadband connection between 20 and 40 minutes and with modem between one and two hours. It can seem a long time, but, having low flatrates, you can leave the computer connected.

What must I do when the program indicates that the quality of the photo is not sufficient for the selected printing size?

As it is indicated in the program message, for most of the users the quality over 60% is acceptable. This means that, excepting very small details that are generally unnoticed, the photo will come out well. If you want a 100% for all your photos, you will have to take them with the suitable resolution. For your reference a guide follows :